Home / Kihei Surfside / COVID-19 Cancelation Policy

COVID-19 Cancelation Policy

COVID-19 Cancelation Policy

In order to best serve our guests and help keep everyone safe, below are the latest revisions to our COVID 19 cancellation policy. This applies to guests who booked directly with Rosiesrentals that choose to cancel a trip due to government recommendations or because you’re prioritizing the health of your family and loved ones or guests that are unable to travel to Hawaii due to government restrictions or airline shutdowns.

1) Guests that have paid deposit only - Deposit is forfeit, reservation is cancelled.

2) Guests that have paid in full
a) Credit for a future stay, less 25%, can be used for stays with a check in date within 13 months of their original check in date.
b) 50% refund of the amount paid to us (rental rates, fees and taxes) GUEST MUST REQUEST THE REFUND OPTION WITHIN

3) Guests that are cancelling a reservation that was booked prior to March 2, 2020 and has already been rescheduled
$100 fee applies. This is a one-time only option. Future cancelations will be processed using the above policies.

4) Guests that reserved through VRBO should rely on the trip cancelation/interruption insurance offered at the time of booking.

Only guests canceling peak period reservations (Dec 18-Mar 31) can reschedule during this time and must be in the same unit if available. Guests can reschedule in of our Kihei Surfside properties if reschedule dates are outside peak period. All rescheduling subject to availability.

Prevailing rates, fees and taxes applicable to the new reservation will apply.

As of this writing, the State of Hawaii has conditions that need to be met in order for guests to be admissible to enter Hawaii. It is the guests responsibility to educate themselves as to what these requirements are and meet them. Guests who fail to do so are not entitled to a refund or credit. Guests cannot quarantine at the Kihei Surfside. Guest(s) who test positive on their pre travel test will not qualify for any credits or refunds. One place to look for more information is https://www.hawaii-guide.com/hawaii-travel-restrictions

We reserve the right to review and revise the policy as the COVID 19 situation continues to unfold.